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inContact UCaaS Integrations

Overview

inContact unified communication as a service (UCaaS) integration uses pre-built or partner-provided tools for seamless collaboration between your contact center agents and experts in your organization who are connected to your UCaaS solution. It’s also easier to tap into informal contact center agents that can provide dedicated customer support or help if volumes soar. ​Simplify the complexity of satisfying your customers’ desire to speak with a single contact person to resolve their issues. Our UCaaS integrations let your informal agents handle customer contacts in a structured, fully integrated manner on any device. You can also seamlessly extend and utilize resources anywhere in your organization.

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