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A phonetics-based solution, inContact Speech Analytics quickly locates key words and phrases contained within call recordings to identify opportunities for leveraging business intelligence, reducing risk and improving operational efficiencies across the organization.
Our solution provides organizations with an overall view of performance across their entire operation. Near-real-time indicators of potential compliance issues allow for fast intervention, improving both agent performance and customer satisfaction.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
Enable efficient measurement of quality management processes with quantifiable data.
inContact Desktop Recording empowers you to improve efficiency, customer service, and quality.
Align staffing and scheduling with the work needs of your contact center.