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Your organization has invested countless hours creating and refining the internal processes that support operating efficiencies and revenue goals. But these procedures are only as good as how well they are followed. Ensuring employee compliance is critical. A proven Quality Management cloud platform provides your quality assurance and management staff with a clear way to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
inContact Desktop Recording empowers you to improve efficiency, customer service, and quality.
Align staffing and scheduling with the work needs of your contact center.