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CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Gain business flexibility by quickly deploying agents anytime, anywhere for maximum operational flexibility, and by implementing routing and interactive voice response changes in hours, not days or months. CXone presents consolidated, easy-to-use interfaces for agents, supervisors and administrators. It seamlessly integrates with leading CRM solutions and is often deployed in a matter of days. inContact is the only cloud contact center vendor recognized as a market leader by Gartner, Frost & Sullivan, Ovum, IDC and DMG.
Quickly match customers to agents who can best help them with our cloud ACD software.
Give callers a flexible customized self-service experience.