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inContact inView™ is a revolutionary, optimization solution engineered by call centers for call centers. inView™ drives successful execution, by aggregating performance data from disparate systems, and acting on the data with proven business improvement
processes. inView™ increases accountability and creates a culture of continuous development essential to reaching business objectives.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
Align staffing and scheduling with the work needs of your contact center.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
Enable efficient measurement of quality management processes with quantifiable data.