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inContact inView™

Overview

Deliver real-time data and business intelligence for all levels of call center operations. inContact inView is a revolutionary, optimization solution engineered by call centers for call centers. inView drives successful execution, by aggregating performance data from disparate systems, and acting on the data with proven business improvement processes. inView increases accountability and creates a culture of continuous development essential to reaching business objectives. inView is a suite of management tools developed to meet the specific needs of front line sales and service activities. By delivering real-time, personalized performance data to every employee on the floor while automating critical managerial activities, inView increases efficiency for management, supervisors, and agents.

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