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inContact inView™ Performance Management inspires employees to both improve their performance and align with your organization’s goals by providing transparency and continuous feedback within a social, web-based environment. The product incorporates KPIs, dashboards, gamification, collaboration, and learning management to create a culture of high performance and engagement. Motivate your employees to improve their performance with direct, continuous feedback on where they stand relative to their goals and specific areas to focus on for improvement. Make behavioral changes more comfortable and enjoyable by using gamification techniques to encourage and reward desired actions. Reduce the time supervisors spend monitoring and managing performance and let them focus on other high-value activities.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
Align staffing and scheduling with the work needs of your contact center.
Enable efficient measurement of quality management processes with quantifiable data.