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inContact Call Recording - Hybrid Model


inContact Call Recording grows and evolves with your business as needs change. Our easy-to-use and highly flexible Hybrid call recording system is configurable to your unique specifications – so you can record what you need, when you need it, and access it where you need. ​inContact Call Recording is just one part of inContact’s comprehensive WFO suite designed to improve your contact center’s operational performance. As an extensive, feature-rich solution, call recording provides the flexibility, efficiency and strength to handle all of your recording needs in terms of audio and screen/desktop capture.

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