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Benefit from Complete Interaction Records
With many customers still choosing voice calls as their first channel of contact, it’s important to monitor and use this valuable source of customer experience insight.
NICE inContact CXone Recording, a part of the NICE inContact CXone Workforce Optimization suite, provides reliable, complete interaction recordings to improve your contact center’s operational performance. A feature-rich solution, CXone Recording provides the flexibility, efficiency and reliability to handle all of your recording needs, including synchronized desktop recording to give you a complete understanding of customer interactions.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
Align staffing and scheduling with the work needs of your contact center.
inContact Desktop Recording empowers you to improve efficiency, customer service, and quality.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.