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inContact Call Recording is just one part of inContact’s comprehensive Workforce Optimization suite designed to improve your contact center’s operational performance. As an extensive, feature-rich solution, call recording provides the flexibility, efficiency and strength to handle all of your recording needs in terms of audio and screen/desktop capture.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
Align staffing and scheduling with the work needs of your contact center.
inContact Desktop Recording empowers you to improve efficiency, customer service, and quality.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.