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NICE inContact CXone Agent for Salesforce® Boosts CRM Value

Overview

Know More About Your Customer Before You Pick Up

For customer service agents, more is more when it comes to customer information. With the integrated power of NICE inContact CXone and Salesforce, your agents have access to rich customer history and details before they even begin a customer interaction. 

Our interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions."

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