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Connect Customers to the Right Agent …Fast
Never again connect a customer to the wrong agent. With NICE inContact CXone Automatic Contact Distributor (ACD) you can automatically put customers in touch with the right agent who has the skills or knowledge to resolve their particular need.
With features like skills-based routing, a universal queue, and multisite and at-home agent capabilities, CXone ACD enhances your ability to deliver exceptional customer experiences.