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FamilySearch handles 10% more calls with inContact Agent for Salesforce®

Overview

FamilySearch is the largest genealogy organization in the world. Millions of people use FamilySearch records, resources, and services each year to learn more about their family history. Their free, 24/7 support is available in 110 countries and 11 different languages. By integrating their Customer Relationship Management (CRM) solution, Salesforce, with inContact, their agents are able to know exactly who they are talking to when they call or chat support. Agents are more efficient by having the information about the customer right at their fingertips. FamilySearch has also implemented custom routing with inContact Agent for Salesforce®. 

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