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Columbia Sportswear is passionate about making innovative products to enjoy the greater outdoors and even allow their employees to test out the gear before it enters the stores. In order to provide the same superior experiences in the contact center, Columbia needed the right tools and technology to manage seasonal traffic fluctuations across multiple contact centers. With inContact, Columbia’s journey to the cloud has been successful and their use of Workforce Management (WFM) allows them the agility to not worry about where calls will land and how their customers are supported. inContact has given them the tools to be scalable and act quickly at a price point that is beneficial for them.
CTI enables contact centers to combine phone interactions with CRM screenpops for improved customer experience.
Reduce costs and improve customer interactions with inContact Cloud Contact Center Software.