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Control Cost and Raise Quality in the Cloud
When it comes to choosing a contact center platform, you have two options: premises and cloud. Outdated premises-based systems require major upfront investments in hardware, software and the human resources to manage and maintain both. And don’t forget the added investment when that hardware and software become obsolete.
Alternately, the pay-as-you-go nature of a cloud contact center solution removes the headaches and overhead expense of system management and maintenance. With NICE inContact CXone, the world’s #1 cloud experience platform, customers see substantial cost savings and significantly more streamlined and scalable operations and IT processes.
Reduce costs and improve customer interactions with inContact Cloud Contact Center Software.
Ensure high customer satisfaction by gathering callers’ feedback immediately after calls.
Quickly match customers to agents who can best help them with our cloud ACD software.
Contact center software and telecom from one provider.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
Give callers a flexible customized self-service experience.
Align staffing and scheduling with the work needs of your contact center.