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At inContact, we give companies the power to put their customer first. Our unique cloud contact center software helps contact centers improve the cost and quality of the customer experience. Our focus is on customer service, so we put a lot of focus on streamlining technology to benefit our customers, and our customers' customers.
When it comes to choosing a contact center platform, there are two options available: premise and cloud. The premise-based model requires the purchase of hardware and software and the human resources to manage both. Premise-based contact centers are forced to make substantial capital investments in equipment and the maintenance of that equipment. In addition, these contact centers must re-invest once the hardware and software become outdated and obsolete.
On the other hand, cloud contact center technology is subscription based, which means that all hardware, software, and maintenance is handled by the cloud provider. Imagine no longer having to pay for servers, routers, new hardware and software, or the staff to maintain all of this in-house. With inContact pay-as-you-go model, you achieve:
Watch our video to learn how you can make a seamless and easy transition from premise to cloud!
Reduce costs and improve customer interactions with inContact Cloud Contact Center Software.
Ensure high customer satisfaction by gathering callers’ feedback immediately after calls.
Quickly match customers to agents who can best help them with our cloud ACD software.
Contact center software and telecom from one provider.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
Give callers a flexible customized self-service experience.
Align staffing and scheduling with the work needs of your contact center.