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The inContact ACD/IVR helps 2-1-1 San Diego monitor calls and improve customer service. Like other 2-1-1 centers, inbound calls can increase during an area disaster. inContact’s Workforce Management tool allows 2-1-1 San Diego to schedule enough agents so they can quickly help people in need. Agents get to calls faster and complete calls more efficiently.
Quickly match customers to agents who can best help them with our cloud ACD software.
Give callers a flexible customized self-service experience.