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3-Minute Tour: NICE inContact CXone Contact Center Solutions

Overview

Transform Your Contact Center with the Cloud 

If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE inContact leads the industry in number of deployments and functionality that includes: 

• Omnichannel routing and automatic call distribution (ACD)
• Ability to change contact flows on the fly
• Easy CRM integration with screen pops and data-driven routing
• Customer self-service with cloud Interactive Voice Response (IVR)

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