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Transform Your Contact Center with the Cloud
If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE inContact leads the industry in number of deployments and functionality that includes:
• Omnichannel routing and automatic call distribution (ACD)
• Ability to change contact flows on the fly
• Easy CRM integration with screen pops and data-driven routing
• Customer self-service with cloud Interactive Voice Response (IVR)
Reduce costs and improve customer interactions with inContact Cloud Contact Center Software.
Ensure high customer satisfaction by gathering callers’ feedback immediately after calls.
Give callers a flexible customized self-service experience.
Quickly match customers to agents who can best help them with our cloud ACD software.
Contact center software and telecom from one provider.
inContact Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
Align staffing and scheduling with the work needs of your contact center.