SALT LAKE CITY, May 16, 2013 – inContact, the leading provider of cloud contact center software announced today that a fast-growing prescription fulfillment service selected inContact to support more than 300 contact center agents to fulfill inbound customer orders.
Having evaluated both a premise and cloud solution, the company concluded that inContact’s cloud platform provided the functionality and the scalability it required. inContact will deliver cloud Automatic Call Distribution and Workforce Management for 150 agents in a traditional call center as well as another 150 work at home agents—with expected growth in the remote agent model.
“When time, scale and location are the priorities, there’s no comparison between premise and cloud,” said Paul Jarman, CEO of inContact. “Premise takes too long to implement and involves a big upfront investment. We’re seeing momentum in the cloud because we can now deliver the functionality and the agility, within a cost model that makes sense in rapidly changing industries.”
Jarman continues: “The healthcare industry is transforming every day. New players are entering the market and the established companies are finding the need to interact with customers via a multitude of channels. inContact is in the right time and the right place to support multi-channel customer care via the cloud for many different service companies in health and wellness.”
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inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
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