SALT LAKE CITY – September 9, 2014 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced the theme for its upcoming users’ conference: ICUC 2014 Innovation Unleashed, to be held September 23-25, 2014 at Renaissance Orlando at SeaWorld®. The company anticipates record attendance of customers, prospects and partners at the annual event where attendees will explore opportunities for cloud innovation at an unprecedented time of rapid change in the customer service arena.
“ICUC is our biggest event of the year when our active, passionate user community comes together to share best practices, learn about our latest innovations and network with our growing ecosystem of cloud partners,” said Paul Jarman, CEO at inContact. “As the leading cloud contact center provider, we welcome the opportunity to co-create with our users and together address some of the industry’s most challenging issues. ICUC is a key tenant in our customer-centric strategy.”
Industry thought leaders are confirmed for this year’s conference including:
- Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics
- Sarah Stealey Reed – Content Director for the International Customer Management Institute (ICMI)
- Joshua March, Founder & CEO, Conversocial
- John Ohanian, Chief Executive Officer, 2-1-1 San Diego
- Sheri Greenhaus, Managing Partner, CRMXchange
In addition, more than 20 inContact customers will share real-world experiences and innovative customer service ideas including speakers from Dyson, Humana, A. O. Smith, Hoveround, MINDBODY, Language Line, AnswerX, Check Into Cash and others.
ICUC 2014 will feature four role-based session tracks. Each is customized for specific professionals within the contact center industry:
- Customer Experience: Contact Center Managers
- Optimization: WFO Specialists
- Empowerment: IT/Technical Managers
- Champions: Customer Care Executives
Customers from recently acquired Uptivity will also join with a content track custom designed for their requirements.
For a detailed view of the agenda, visit the ICUC agenda page.
inContact customers should attend for the valuable networking opportunities with 600+ contact center peers. In addition, they will receive $12,500 worth of training in just 3 days and have access to inContact experts and consultants.
The Solutions Lounge—one of the most talked about aspects of last year’s conference—is expanded this year to include 70% more sponsors than 2013. All of the sponsors will bring their expertise and demonstrate products that integrate with the inContact Solution. Confirmed sponsors include: Unify, Verint, Verizon, Zendesk, Alteva, CallMiner, SpiceCSM, RiverStar, Conversocial, Customer Dynamics, Epic Connections, Frontline Services, GMVoices, Gryphon, Intradiem and useAible.
Networking opportunities at ICUC 2014 include a Welcome Reception, Block Party at Universal Studios® Orlando, as well as a Mojo Awards Luncheon.
inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to offer core contact center infrastructure, workforce optimization in the cloud plus an enterprise-class telecommunications network for the most complete customer interaction solution. Winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.incontact.com.