SALT LAKE CITY – October 20, 2014 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces its inclusion in Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 32nd year. inContact was ranked #307, climbing over 60 places to its highest ranking yet.
“I am pleased with inContact’s new ranking in this prestigious list of the world’s largest software companies,” said Paul Jarman, CEO at inContact. “We’ve been focused on the cloud for over ten years and are at the forefront of continuing market growth during a time of transformation in the contact center industry. Companies of all sizes and across all industries are moving to the cloud for their customer service operations.”
The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers, targeting medium to large enterprises, their IT professionals, software developers, and business managers responsible for software and services purchasing.
“The Software 500 helps CIOs, senior IT managers, and IT staff research and create the short list of business partners,” says John P. Desmond, editor. “It is a quick reference of vendor viability. And the online version is searchable by category, making it what we call the online catalog to enterprise software.”
The ranking is based on total worldwide software and services revenue from the 2013 fiscal year. This includes revenue from software licenses, maintenance and support, training, and software-related services, and consulting. Suppliers are not ranked on total corporate revenue, since many have other lines of business, such as hardware. Financial information is gathered by a survey prepared by Rockport Custom Publishing, LLC. Using public documents and company input. It is published in print as well as posted online at www.softwaremag.com as both a digital edition and searchable database.
Find out how inContact helps transform customer care [video]: 3-minute Tour
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Visit www.softwaremag.com to see the 2014 Software 500 in the October issue.
inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,800 cloud contact center instances. To learn more, visit www.incontact.com.
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About Software Magazine and Rockport Custom Publishing
Software Magazine has been a brand name in the high-tech industry for more than 38 years. Softwaremag.com, its Web counterpart, is the online guide to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by Rockport Custom Publishing. Rockport Custom Publishing is a leading integrated media company focusing on technology. For more information, visit: www.rockportpubs.com.
Tom Tetreault, publisher/editor-in-chief
Cassandra Balentine, managing editor