SALT LAKE CITY, April 25, 2013 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a leading business process outsourcer (BPO) selected inContact to connect a large network of certified professionals providing customer support services for a wide variety of industries including healthcare, insurance, banking, government, manufacturing, utilities, communications and information technology.
“InContact is a great fit for BPOs as it enables them to rapidly scale up for new campaigns and customers, while only paying for the capacity they utilize every month. In addition, the cloud provides advantages for outsourcers with widely dispersed operations, enabling them to route calls seamlessly across locations to maintain committed service levels,” said Paul Jarman, CEO of inContact.
Providing phone and online support, this global outsourcer relies on highly skilled agents who have industry and professional expertise and are attracted to a work from home situation. The company serves thousands of clients with onshore and near shore locations and a network of accredited, work-at-home agents in different countries. inContact will deploy over 2000 seats of cloud ACD and IVR, with CRM integration to Salesforce, across more than 10 contact centers.
Concluded Jarman, “We added seven new BPO customers in the first quarter of 2013 because our solution provides ultimate flexibility for outsourcers who differentiate by delivering expert services in a variety of operational models.”
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inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
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