SALT LAKE CITY – August 25, 2014 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a consumer protection service company is expanding its call center operations to a new location and is simultaneously implementing inContact’s award-winning cloud software.
This new client sought a robust contact routing engine that was both reliable and flexible to meet the company’s commitment to delivering high quality service to consumers. inContact’s cloud software improves contact center effectiveness while alleviating the financial and operational efficiency concerns the company has experienced with other hosted and premise systems.
“Company growth is often a trigger for moving to the cloud,” noted Paul Jarman, CEO at inContact. “Organizations get a major boost—both functionally and financially—in the ability to serve their customers, as well as the bottom line. And the cloud is more flexible and scalable for growing companies.”
inContact’s multichannel Automatic Call Distributor (ACD) features the cloud universal queue which pushes a seamless flow of work throughout the day to agents – based on their skills, availability and customer priority. In addition to voice, email and chat, the universal queue also handles social media, trouble tickets and CRM cases….virtually all work in the contact center. With the cloud, there’s no need to buy, maintain or upgrade hardware so there is a saving on capital expenditures and reduced IT maintenance costs.
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inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to offer core contact center infrastructure, workforce optimization in the cloud plus an enterprise-class telecommunications network for the most complete customer interaction solution. Winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.incontact.com.