inContact Increases Cloud Capacity with Sonus SBC 7000

Contact Center Software Leader Chooses Sonus Platform to Improve Real-Time Communications Traffic in the Cloud
 
SALT LAKE CITY, Utah and WESTFORD, Mass. – inContact, Inc, the leading provider of cloud contact center software and agent optimization tools, and Sonus Networks, Inc. (Nasdaq: SONS), a global leader in secure and intelligent cloud communications, today announced that inContact has selected the Sonus SBC 7000 Session Border Controller (SBC) to handle the growing amount of voice traffic across its global cloud network. With the SBC 7000’s market-leading scale, inContact is able to break the traditional stacking methodology of small capacity SBCs and scale up to 150,000 sessions via simple software licenses, increasing time-to-market while reducing operating expenses.
 
inContact is the world’s leading provider of cloud call center software solutions, serving more than 175,000 agents in more than 100 countries. With inContact, enterprises of all sizes can migrate premise-based call center systems to the cloud and seamlessly scale them as their call center needs grow and evolve. inContact will use the SBC 7000 as its primary platform for network-to-network and carrier-to-carrier connections to ensure carrier-class voice quality for its call center customers around the globe.
 
“We made a commitment to the cloud more than a decade ago and we’ve never looked back,” said Bart Crowther, vice president of cloud services at inContact. “With the selection of the Sonus-based platform, we continue to move forward to give our customers the best possible cloud experience. Sonus is synonymous with quality, reliability and scalability – features that are very important to our customers as they move their call centers into the cloud.”
 
The addition of Sonus’ SBC 7000 to inContact’s currently deployed SBC 5210, both centrally managed by the Sonus PSX Centralized Routing Engine, enables inContact to consolidate its legacy routing infrastructure and deliver more advanced call routing features to its customers, including improved LCR options. Additionally, the proven track record of Sonus SBCs further allows inContact to deliver unparalleled uptime to customers.
 
“Sonus is very excited to be a part of inContact’s success going forward,” said Gordon Eddy, senior director, product management at Sonus. “The Sonus SBC 7000 platform is the best security solution for scaling Cloud-based real-time voice and video communications, and today’s announcement with inContact validates that confidence. Sonus’ ability to support both physical and virtual SBC instances will give inContact more flexibility as they continue to grow.”
 

Key Takeaways:
  • inContact and Sonus partner to deliver best-in-class cloud-based contact center communications
  • Sonus SBC 7000 selected for superior call quality, reliability and exceptional scalability in the cloud
  • Sonus-based platform delivers dynamic routing capabilities to inContact’s customers, including better least cost routing (LCR) options
Other Facts:
 
Additional Resources:
  • For more information on the Sonus SBC 7000, click here
  • To download a free copy of Session Border Controllers for Dummies, click here.
  • For more information on inContact’s Cloud solutions, click here.
 
Tags/Keywords:
Sonus Networks, SONS, inContact, Cloud call center, SBC 7000, Session Border Controller, PSX call routing engine, scalability, voice traffic, peering interconnect.
 
About inContact:
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.
 
About Sonus:
Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications.  Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Cloud Exchange Networking Platform, Policy/Routing servers and media/signaling gateways. Visit www.sonus.net or call 1-855-GO-SONUS. Follow Sonus on Twitter, Facebook, LinkedIn, YouTube and Instagram.
 
Important Information Regarding Forward-Looking Statements:
The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties. All statements other than statements of historical facts contained in this release are forward-looking statements. Our actual results may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Sonus’ business, please refer to the “Risk Factors” section of Sonus’ most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Sonus’ views only as of the date on which such statement is made and should not be relied upon as representing Sonus’ views as of any subsequent date. While Sonus may elect to update forward-looking statements at some point, Sonus specifically disclaims any obligation to do so.
 
For inContact:
Gavin Gustafson, +1-801-320-3323
 
For Sonus:
Jason Vancura, +1-978-614-8321