Multinational conglomerate selects inContact cloud to reduce operational costs and improve customer service for their clients
SALT LAKE CITY – May 4, 2016 – inContact, Inc. the leading provider of cloud contact center software and workforce optimization tools, today announced a Fortune 500 company switched from their outdated and inflexible on-premises system to inContact’s Customer Interaction Cloud. Looking to avoid costly upgrades to its outdated on-premises software, the company – one of the 10 largest companies in the world – is moving an initial 170 agents across four global locations for one of their divisions, to inContact’s more efficient and flexible cloud solution. Utilizing inContact’s carrier-grade global network offers more connectivity options and the highest voice quality in the contact center industry, backed by an exclusive combination of voice quality measurements and service level guarantees.
The company chose to implement inContact’s Customer Interaction Cloud to reduce operational costs and enhance contact center efficiency. This all-in-one cloud solution, including inContact Voice as a Service network connectivity, will help the company deliver enterprise scalability, reliability and security. inContact’s complete, single-vendor relationship eliminates the confusion and response delays the company often encountered with their previous system comprised of multiple, independent components.
“It was imperative for this global company to remove its aging premise-based infrastructure, as it was costly and required significant CapEx resources to maintain,” noted Paul Jarman, CEO at inContact. “Only inContact uses the latest cloud technology to create a single, proven solution that is as reliable and scalable as it is cost-effective and flexible.”
inContact’s new customer was in search of a cloud contact center solution that offers functional, scalable and flexible services to help support their clients at a superior level. They needed an easily customizable solution as changes to their previous system involved a long, costly and complicated process. inContact met their needs with industry-leading omnichannel routing for inbound and outbound customer interactions, in addition to real-time and historical reporting, on an easy-to-use cloud platform. Seamless integrations within the inContact Cloud will improve contact center efficiency and functionality, enabling the company to differentiate themselves through premium customer service.
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inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.
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