inContact’s complete cloud platform includes advanced multi-channel routing, fully integrated cloud WFO and network connectivity
SALT LAKE CITY – August 31, 2015 – inContact, the leading provider of cloud contact center software and contact center workforce optimization tools, today announces a fast-moving Business Process Outsourcing (BPO) firm, with more than 250 call center agents supporting multiple industries has selected inContact’s complete cloud platform. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution to improve their customer experience and increase revenues.
inContact’s industry-leading cloud contact center solution includes advanced multi-channel routing with the Automatic Call Distributor and Interactive Voice Response system that supports inbound, outbound and blended voice as well as email, chat, SMS, social media and CRM work items. This new client selected inContact’s powerful Workforce Optimization suite to manage and streamline their contact center operations. With inContact cloud WFO, this BPO can improve the efficiency of their agents through detailed performance reporting, scheduling and analysis of key business metrics.
“We’ve seen an upswing in BPO interest for our complete cloud contact center solution over the past year,” says Paul Jarman, CEO at inContact. “Because the BPO market is highly competitive, they need a solution partner who can provide high flexibility, high reliability with an attractive pay-as-you-go cost structure to a fast-growing business.”
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inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.
Market Street Partners