Six Predictions for 2014

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This year will prove to be a strong year for the cloud industry. My six predictions for 2014 are below: Moving to the Cloud: In the UK, early adopter companies started their movement to the cloud in early 2010 and 2011. Companies across all industries and sizes are now adopting the cloud as standard. Nearly […]

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Tips and Tricks: Find a True Cloud Provider

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The UK Cloud Contact Centre market is extremely fragmented with a range of suppliers from traditional on premise systems now offering ‘cloud’, organisations offering ‘hosted’ solutions badged as ‘cloud’ and there are the ‘cloud’ only providers. This causes a world of confusion for organisations wishing to replace their on premise solution or for new companies […]

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UKlunchAndlearn

UK Contact Centres: Shift Focus

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At some point in the procurement cycle for UK Contact Centres, the focus will turn to the business case and the return on investment. That’s only right and proper as buyers have a duty to their stakeholders to ensure that the investment makes sense. So it never comes as a surprise. What does continue to […]

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