inContact Leads the Way with Cloud Contact Center Offering for Government Agencies

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Federal agencies will soon find inContact on the list of authorized providers for cloud contact center as a service (CCaaS) in the FedRAMP marketplace. Our documentation and infrastructure is currently being reviewed by a third-party assessment organization (3PAO). The audit covers both our technology (consisting of software and infrastructure) and our processes and procedures (written […]

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contact center security

Three Pillars of Cloud Security

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inContact is a member or the Cloud Security Alliance (CSA) because we recognize the importance and value of what CSA is doing in developing and promoting best practices in cloud security. One example of a great tool for both Cloud Providers and Users is the Cloud Controls Matrix or CCM. The CCM provides a list […]

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