call center compliance

Choppy Waters of Marketing Compliance

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The marketing compliance waters for companies that sell via telephone have always been known to be choppy. But one fitness chain found itself in a bit of a storm when it started leaving pre-recorded voicemails to customers without permission. Last week, a New Jersey federal judge threw out a lawsuit against the chain when he […]

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FTC Provides Staff Comment on FCC Proposal to Amend its Regulations On Use of Robocalls to Collect Debts Owed to or Guaranteed by Federal Government

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The FTC recently submitted a staff comment to the FCC regarding proposed amendments to FCC regulations limiting robocalls to consumers. The amendments raise concerns for consumer protection among FTC staffers, implementing new changes in laws allowing robocalls to collect debt owed to the federal government without a consumer’s prior consent. The FTC comment advises the […]

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PCI Data Security Standards

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The Payment Card Industry (PCI) Data Security Standards have gained significant attention in the call center market. In this section of the whitepaper we will discuss what those standards are, how they affect recording applications, and what you can do to help ensure your recording system operates in respect of those standards. We have researched this […]

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Why Contact Centers Shouldn’t Record Calls (Part 2)

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In part one of this series, we explored reasons to record your calls. This included quality management and various industry regulation. In part two of this series will explore reasons not to record your calls, specifically state laws regarding two-party notification. We will also discuss ways to keep your recorder compliant. State Recording Laws Recent […]

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Why Contact Centers Need Call Recording (Part 1)

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If there are reasons you should not record your calls, why is everyone doing it? The answer is easy. There are many good reasons to record your calls. For some it’s not a matter of choice – industry regulations mandate that they record some or all of their customer transactions. For other companies call recording […]

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