call center customer experience evolve 2017

How Contact Center Customer Experience Will Evolve in 2017

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Contact centers will continue to evolve and improve as the need for better customer support continues to grow. And, since the need for customer support has never been higher than in 2017, it’s unlikely that improvements are going to slow down anytime soon. So with that said, what does 2017 hold for the customer experience? […]

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3 Ways inContact Transforms Your Customer Experience

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We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform customer service. I’d like to share with you the three most powerful initiatives our team at inContact works at every day to help contact […]

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Contact Center and CRM: At Odds or in Harmony? Part II

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If you missed it, please read Part 1 of this blog series. It is not surprising that the question of whether to choose a contact center or CRM desktop is more common today than it was five or ten years ago. According to respected analyst house Gartner, the CRM market nearly quadrupled from 2007 to […]

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Customer Story: Swisslog Healthcare Keeps 24/7 Service Available to Hospitals

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Swisslog Healthcare provides round-the-clock service to over 3,000 hospitals. Their company designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. About 80% of North American hospitals use Swisslog pneumatic tube systems or pharmacy automation solutions. In this time-sensitive environment, the contact center’s ability to efficiently respond to emergencies is critical. […]

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After Avaya – Keep Moving Forward, No Matter How the Bankruptcy is Resolved

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After the Avaya bankruptcy announcement, it is natural that Avaya customers are taking this time to reevaluate the future technology supporting their contact centers.  At Avaya Engage last week, management sought to rally customers and partners, but that was tempered with news that Avaya is pulling out of its sponsorship and official participation in Enterprise […]

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Customer Story: Clearlink Maximizes Service Levels with inContact

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Clearlink provides marketing technology and customer acquisition services to large national brands such as Dish, Verizon, AT&T, CenturyLink and Progressive. With their contact center playing a critical business role, Clearlink needed a powerful portfolio of cloud-based contact center solutions. More Flexibility for More Profitability Clearlink regularly manipulates their phone system to address continually changing marketing […]

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Honoring Achievements & Inspiring Success – Nominations now open for 2017 inContact Mojo Awards

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Nothing says performance like inContact’s annual Mojo Awards! It’s our tradition for honoring inContact users who consistently demonstrate excellence and drive extraordinary customer contact center experiences. Share your company’s story with us and submit your nomination today! Here are the four award categories for the 2017 inContact Mojo Awards: Best Customer Experience This award recognizes […]

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LanguageLine Empowers Relationships with inContact Voice-as-a-Service

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LanguageLine is the world’s largest provider of language access solutions and interpretation services. By switching from a premises-based solution to inContact, they experienced drastic improvements in their contact center operations. LanguageLine’s goal is to help non-English speakers find and understand medical care, finances and a variety of other services. Their premises-based system wasn’t delivering the […]

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social customer service

How inContact Enables Better Social Customer Service

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Recently, I found some *stunning* statistics indicating that the number of worldwide users of Social Media (of any type) is expected to reach some 2.95 billion by the year 2020. This equates to approximately one-third of the Earth’s entire population. The region with the highest penetration rate of social networks is North America; where, as […]

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zebra technologies customer story

Zebra Technologies Expands Global Customer Service With inContact

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Zebra-brand printers are used by more than 90 percent of Fortune 500 companies, which means Zebra Customer Support has an important role in delivering amazing customer experiences. Zebra Technology manufactures and sells computer printing technologies for a variety of sectors, all over the world. They service over 52 different countries and 17 different languages. When they […]

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