icuc 2017 mojo award finalists

Congratulations to the 2017 inContact Mojo Award Winners!

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inContact honored customers in four different categories as it closed out ICUC 2017 at NICE Interactions on May 10th at The Cosmopolitan of Las Vegas. The inContact Mojo Awards celebrate companies and individuals who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers. We would like to take this […]

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improve_ivr

Improving your Interactive Voice Response, one subtask at a time

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As diligent managers and engineers of the Interactive Voice Response (IVR), we have a critical role in identifying and handling the tasks and subtasks that comprise the IVR. I want to share three keys for improving Interactive Voice Response for effectiveness. First, optimize repetitive subtasks. Let me give an example of subtask needing optimization. I rent […]

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customer feedback surveys

How to Create Successful Customer Feedback Surveys

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Anyone can design a customer feedback survey. It’s just a bunch of questions about things that you, your boss, your marketing department, and perhaps an executive or two want to know about your customers. Simply collect the questions from everyone who wants to know about your customers, build the survey, and wait for the results. […]

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icuc 2017

ICUC 2017 Checklist

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Before you know it, you’ll be in Vegas for three terrific days for ICUC 2017 at NICE Interactions. To help you prepare, here’s your quick checklist: Download the Interactions ICUC app. Find your invite email for download instructions. Then set up your profile and create your schedule. The app is your go-to guide for everything […]

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icuc 2017 mojo award finalists

Announcing the 2017 inContact Mojo Award Finalists

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The 2017 inContact Mojo Awards represent the best in our industry, reflecting great commitment, concepts and creativity. We are excited to recognize our users who have achieved excellence and drive superior contact center experiences. The nominations this year were outstanding and speak to the growth of the contact center industry. The finalists for the 2017 […]

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