moving-on-from-avaya

After Avaya – Keep Moving Forward, No Matter How the Bankruptcy is Resolved

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After the Avaya bankruptcy announcement, it is natural that Avaya customers are taking this time to reevaluate the future technology supporting their contact centers.  At Avaya Engage last week, management sought to rally customers and partners, but that was tempered with news that Avaya is pulling out of its sponsorship and official participation in Enterprise […]

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2-24-17-clearlink-customer-story-blog

Customer Story: Clearlink Maximizes Service Levels with inContact

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Clearlink provides marketing technology and customer acquisition services to large national brands such as Dish, Verizon, AT&T, CenturyLink and Progressive. With their contact center playing a critical business role, Clearlink needed a powerful portfolio of cloud-based contact center solutions. More Flexibility for More Profitability Clearlink regularly manipulates their phone system to address continually changing marketing […]

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mojo awards

Honoring Achievements & Inspiring Success – Nominations now open for 2017 inContact Mojo Awards

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Nothing says performance like inContact’s annual Mojo Awards! It’s our tradition for honoring inContact users who consistently demonstrate excellence and drive extraordinary customer contact center experiences. Share your company’s story with us and submit your nomination today! Here are the four award categories for the 2017 inContact Mojo Awards: Best Customer Experience This award recognizes […]

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LanguageLine Empowers Relationships with inContact Voice-as-a-Service

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LanguageLine is the world’s largest provider of language access solutions and interpretation services. By switching from a premises-based solution to inContact, they experienced drastic improvements in their contact center operations. LanguageLine’s goal is to help non-English speakers find and understand medical care, finances and a variety of other services. Their premises-based system wasn’t delivering the […]

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icuc17-what-to-exepct-blog-image

What to Expect at ICUC 2017 at NICE Interactions

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What do you get when inContact and NICE come together? An explosion of MORE, as our two powerhouse companies combine their strengths and passion! You will see firsthand at the inContact User Conference, ICUC 2017 at NICE Interactions where you’ll get: MORE insights and big ideas MORE sessions and speakers (including Alec Baldwin as a keynote speaker!) MORE […]

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social customer service

How inContact Enables Better Social Customer Service

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Recently, I found some *stunning* statistics indicating that the number of worldwide users of Social Media (of any type) is expected to reach some 2.95 billion by the year 2020. This equates to approximately one-third of the Earth’s entire population. The region with the highest penetration rate of social networks is North America; where, as […]

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icuc 2017 call for speakers

ICUC 2017: Call for Speakers

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One of the most valuable parts of the inContact user conference (ICUC)  is the ability to learn best practices from your peers. Rather than fill all of our speaking slots with inContact employees, we identify key customers every year to share what they’ve learned about the inContact platform, as well as broader trends in the […]

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