In the current Age of the Customer, your customers have voice, choice, and power. What are you doing about it? Customers aren’t just expecting satisfying experiences from brands that recognize them—they’re demanding them. In fact, they want the brands they do business with to listen to them, understand them and solve their problems, all in real time and all through multiple channels.
It’s a tall order for any contact center. How do you satisfy today’s demanding customers and build loyal relationships that keep them coming back?
Providing multichannel customer service and support is simply today’s cost of entry. As consumers increasingly use text, social, mobile and other emerging channels in addition to the more traditional ones like voice, chat and email, they’re telling you to do the same. But beyond that, customers want personalized experiences—support experiences that are proactive and pre-emptive and anticipate their needs. And they want support that’s available, accessible and responsive, when and where they want it!
What’s the answer? Contact centers creating meaningful, memorable customer experiences by integrating processes, people, technology and metrics to provide exceptional levels of service and support. In our upcoming webinar, we’ll explore how these factors can be brought together to create distinctive, personalized experiences for your customers. We’ll also dig down into how to begin to understand your customers’ experiences at a deeper level, while also covering some best practices and insights, too.
March 26, 2014 - 2:30 to 3:00 p.m. Eastern
Presenters:
Amy Latzer
Chief Operating Officer
211 LA County
JaNae Forshee
Sr. WFO Practice Manager
NICE CXone
Consumers have spoken, and they won’t wait! Neither should you: Providing satisfying, multichannel customer experiences is a mandate that requires nothing short of transforming your contact center philosophy and operation. Join us for Memorable Customer Experiences: Are You Creating Them? on March 26. We’ll show you how to start conquering some of your toughest challenges.
There are a few spots left—register now!
