Showing appreciation for your customer service associates during one short period of the year – and nothing more – won’t move the needle on morale, performance or loyalty.READ MORE >>
As a workforce manager, are you still caught off guard by an influx of calls? In the past, it wasn’t unusual for callers to dial into a company and hear the automated message, “Due to unusually high call volume, our wait time is greater than expected.” Struggling with this issue? It’s time to invest in a new WFO suite that includes the WFM tools you need.
While you shop around, keep an eye out for WFM that can do the following:
If you have the right WFM tools, you’ll always be prepared for high call volumes.
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