At the 2015 NICE CXone User Conference (ICUC), our keynote session on Wednesday, September 30th, will feature noted author, consultant and keynote speaker Chip Bell, who will present on Innovative Service.
Chip has helped many Fortune 100 companies with customer strategies that focus on the needs of today’s customers, who are notoriously picky, fickle and vocal! He’s a world-renowned authority on customer loyalty and service innovation, providing clients like Ritz-Carlton Hotels, Cadillac, and Harley-Davidson practical ideas and strategies to build lasting customer relationships. He is the author of several best-selling books including his recently released: Sprinkles: Creating Awesome Experiences Through Innovative Service.
During the keynote you will learn more about value-added service and what it takes to elevate your service offerings. Customer expectations are constantly evolving and today’s modern consumer expects more than ever before. Find out how your organization can create unique and innovative experiences to help you stand out from the competition.
Based on Chip's national best-selling book The 9 1/2 Principles of Innovative Service and the just released Sprinkles: Creating Awesome Experiences Through Innovative Service, this lively, provocative keynote draws on Dr. Bell’s 20+ years working with many of the world’s leading brands to help them stay ahead of their competition by maintaining ingenious customer experience strategies. You will leave with countless cutting-edge techniques and a head full of ideas for reinventing or reigniting the customer experience they deliver.
Here’s a sneak peek of what you’ll see at ICUC this year:
