In my experience, I’ve found that an agent is 10 times more likely to avoid calls towards the end of their shift?READ MORE >>
A recent survey commissioned by Teleperformance and conducted by YouGov shed some insight into the importance that the contact center plays in the financial performance and growth of its parent company. According to the survey:
What does this mean? The contact center has a direct impact on the continued financial success of its company. This emphasizes the importance of agent optimization and service recovery efforts, which includes:
You can find a link to the full results here.
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