NICE inContact named a Leader in Gartner’s CCaaS Magic Quadrant

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For the 3rd consecutive year, NICE inContact has been named a Leader in the 2017 Magic Quadrant for Contact Center as a Service (CCaaS). NICE inContact has been named a Leader every year since this Magic Quadrant’s inception in 2015. We believe this recognition demonstrates NICE inContact’s proven dedication to customer successes at scale, helping […]

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transform contact center customer experience

3 Ways inContact Transforms Your Customer Experience

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We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform customer service. I’d like to share with you the three most powerful initiatives our team at inContact works at every day to help contact […]

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gartner 2016 ccaas magic quadrant report

inContact Recognized as a Leader in Gartner’s 2016 Contact Center as a Service (CCaaS) Magic Quadrant

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For the 2nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. Positioning in the Magic Quadrant is based on two criteria: Ability to Execute, and Completeness of Vision. Organizations in the leader quadrant have balanced these two important qualities and are described as: […]

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contact center security

Customer Experience is the New Battleground

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I read a very relevant and timely article entitled “The Customer Experience Performance Gap” over at Forbes last week where I posted a comment.  I wanted to post the comment and a link to the article here for those that may not have seen it. ** My comment on Forbes.com ** Great article, and very […]

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