contact center technology

3 Tips When Searching for Contact Center Technology

Share:

Cloud technology has transformed the industry by effectively removing the need for an on-site contact center system. Management has access to so many innovative new aspects to help optimize their business, it can be overwhelming, resulting in the contact center not utilizing the technology to its full potential. There are ways, however, to maximize the […]

Read

NICE inContact CXone is Here – Empower Your Organization

Share:

We recently announced our unified cloud platform, NICE inContact CXone™, delivering Omnichannel Routing, Workforce Optimization, Analytics, and Artificial Intelligence on an Open Cloud Foundation. This revolutionary, one-of-a-kind customer experience platform has more than 200,000 active contact center users. Read more about NICE inContact CXone and it’s capabilities.

Read

Are You Prepared to Offer Customer Service via Text/SMS?

Share:

I am, by definition, part of the Millennial Generation, although I’m nearly as old as someone can be while still being lumped in with these young whippersnappers. Nonetheless I do relate to a lot of the stereotypes associated with my generation, although I don’t remember getting a trophy when we lost, I think that must […]

Read

5 Workforce Management (WFM) Processes You Shouldn’t Live Without

Share:

Businesses are working smarter, faster, and constantly looking for ways to increase efficiency by reducing waste and increase productivity. Contact center operations have always been in a pressured position to better manage cost while continuing to drive a great customer experience. Workforce Management (WFM) is one of the key components in meeting these objectives. But […]

Read

Transform Data into Decisions – Mobile Mini Improves Efficiency 85%

Share:

Cloud technology is not only here to stay but it’s poised to be the leading deployment model within just a few years. The continued attention and benefits that cloud technology provides is evolving a pace that legacy (on-premises) technology simply can’t keep up with. Besides the straight forward cost and efficiency benefits that this kind […]

Read

inSide inContact: Tips for Creating an Effective Evaluation Form

Share:

Creating evaluation forms in the contact center can be a complicated process and often involves more than a few people. However, a completed evaluation form should be simple, easy to understand, and focused on your operations core mission. The less ambiguity the faster the impact it can have. There are several dos and don’ts you […]

Read
1 2 3 4