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WFM vs. WFO: What’s Under the Hood?

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Now that we are a part of NICE, the industry leader in Workforce Optimization, it is more important than ever to understand our entire portfolio of offerings. One area where there has been confusion is Workforce Management (WFM) versus Workforce Optimization (WFO). So what is WFO? Is it the same as WFM? Does it even […]

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outbound dialing strategy

5 Tips for a Better Outbound Dialing Strategy

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When it comes to outbound dialing, everyone wants the same thing–to achieve the highest connection rates possible, resulting in the maximum amount of closed sales, collections, or donations. Dialing technology has come a long way from the days of manual dials from endless lists. Predictive dialers facilitate continuous connections, keep agents busy on the phone […]

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