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Customer Story: Swisslog Healthcare Keeps 24/7 Service Available to Hospitals

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Swisslog Healthcare provides round-the-clock service to over 3,000 hospitals. Their company designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. About 80% of North American hospitals use Swisslog pneumatic tube systems or pharmacy automation solutions. In this time-sensitive environment, the contact center’s ability to efficiently respond to emergencies is critical. […]

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Honoring Achievements & Inspiring Success – Nominations now open for 2017 inContact Mojo Awards

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Nothing says performance like inContact’s annual Mojo Awards! It’s our tradition for honoring inContact users who consistently demonstrate excellence and drive extraordinary customer contact center experiences. Share your company’s story with us and submit your nomination today! Here are the four award categories for the 2017 inContact Mojo Awards: Best Customer Experience This award recognizes […]

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Zebra Technologies Expands Global Customer Service With inContact

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Zebra-brand printers are used by more than 90 percent of Fortune 500 companies, which means Zebra Customer Support has an important role in delivering amazing customer experiences. Zebra Technology manufactures and sells computer printing technologies for a variety of sectors, all over the world. They service over 52 different countries and 17 different languages. When they […]

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2016 inContact Mojo Awards Winners

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The winners for the 2016 inContact Mojo Awards have been determined, and we would like to take this opportunity to recognize them all. The 2016 inContact Mojo Awards, sponsored by Verizon and brought to you in partnership with Ovum, honors companies who encompass an “above and beyond” commitment to providing superior contact center experiences to […]

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2016 inContact Mojo Awards Finalists

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The finalists for the 2016 inContact Mojo Awards have been determined, and we would like to take this opportunity to recognize them all. The 2016 inContact Mojo Awards, sponsored by Verizon and in partnership with Ovum, honors companies who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers. This […]

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Mitchell Improves Customer Satisfaction with inContact Agent for Salesforce®

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For over 70 years, Mitchell has been helping insurance companies and car repair shops in North America figure the cost of getting a vehicle and person from wreck to recovery. The company develops solutions to simplify and automate complex claims processes and help customers evaluate and settle claims accurately and efficiently. Mitchell empowers their clients […]

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Honoring Excellence in Customer Experience – Nominations Now Open for the inContact Mojo Awards

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Mojo isn’t just the nickname for our inContact logo, it’s at the very heart of our inContact culture. Mojo represents excellence and going above and beyond expectations. That’s why it’s important that we honor and celebrate excellence at the inContact User Conference (ICUC) with the inContact Mojo Awards. During the awards luncheon on the last […]

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9 Questions & Answers With a Contact Center Manager

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Quit smoking. Lose weight. Manage debt. What are your New Year’s Resolutions? According to USA.gov, the most popular New Year’s resolutions also include getting a better education. Online learning is growing at more than nine times the rate of on-campus instruction, making it the most rapidly developing trend in higher education. Our customer, Academic Partnerships, […]

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‘Tis the Season to Spread Magic! Help us Support United Way

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Share this simple message and a donation will be made to United Way Contact centers have a goal every day; to create life changing interactions. Now you have the chance to easily make a difference in someone’s life in a different way. Chevy Motor Vehicles teamed up with United Way to help support their ongoing […]

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How to Keep Yourself – and Your Business – Healthy Over the Holidays

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The holidays can be overwhelming, bringing a busy retail season to our businesses, and a few extra pounds to our bodies thanks to Thanksgiving Day. inContact has rounded up a team of experts to share ideas for keeping your personal health and business health on track so you can enjoy the holiday season without regret! Enter both […]

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