Online Hiring Software

Hiring and retaining the best agents is key to a successful call center, and with inContact® Hiring, you will have the ability to streamline this process. This unique technology reduces attrition and improves employee time to proficiency. Typically our customers experience:

    •   Improved interview-to-offer ratio (interviewers spend time with pre-qualified candidates)
    •   Decreased training terminations
    •   Decreased 90-day attrition
    •   Reduced time to proficiency as more qualified applicants are trained

The inContact Hiring technology is delivered to candidates and clients through a customer-branded, custom web portal to meet the needs of each call center. inContact defines the custom text, color schemes, logos, etc., needed to develop and host a custom portal that will add credibility and professionalism to your hiring process.   

How can I inform candidates about the company/job before starting the hiring process? 

inContact Hiring removes the burden from hiring departments who are spending an enormous amount of time informing candidates about the company only to have the candidates drop out during training. With inContact Hiring, this information is provided to candidates through the Company Overview and Job Preview sections of the custom web portal, which you can make as detailed and informative as you would like.

How does inContact develop job models?

inContact develops custom job models unique to each position in your call center by assessing your existing low, medium and high performers. The results are statistically analyzed to determine specific skill thresholds, personality traits and cognitive abilities required for each position. 

How can I compare candidates?

inContact Hiring provides functional reports that allow hiring managers to compare each candidate’s assessment results against the thresholds established for each custom job model. These reports provide Yes or Caution indicators that simplify the interpretation of the results. Managers also have access to the detailed results should they need in-depth information while considering a particular candidate.

Are the assessments EEOC compliant?

Yes, inContact Hiring is completely EEOC compliant.