DCSIMG

inContact On-Demand ACD —
Do More Than Just Connect your Customers to the Right Agent

A great ACD (Automatic Call Distributor) gets your customers to the right agent
as quickly as possible.

The inContact® on-demand ACD goes far beyond just call routing to manage multiple contact queues, route by skill and availability, provide caller-specific information each time the call is transferred and manage hold time. The inContact hosted ACD solution is managed via a web browser, giving you the control to make modifications that suit the needs of your business at any time.

Improve customer satisfaction and increase profitability with the inContact ACD software.

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"By going with inContact I have been able to do complex and dynamic call routing, saving my company in excess of $1 million in the process."

Jill Blankenship

FRONTLINE CALL CENTER, EASTSOUND, WA

inContact Whitepaper

Complimentary Cost Analysis

Fill out our brief form to schedule a complimentary cost analysis of your call center to see how the inContact ACD can improve your ROI.








How It Benefits Your Business

  • No hardware maintenance
  • Support and unify multiple locations
  • Detailed reporting of call details, status of your agents, conditions of your service levels
  • Pay-as-you-go billing
  • Scalable to fit your changing business needs

inContact Is Experienced

  • In the cloud since 2001
  • Industry’s best published SLA (99.99%)
  • Deployed in over 650 call centers
  • Used by over 60,000 agents in 18 countries
  • Multiple Fortune 500 customers
  • Over 100 integrations to top CRMs, including Salesforce and Microsoft Dynamics CRM